Troubleshooting

## ONT Model 622 - Known Issue ### The Problem The **622 ONT** has faulty 10G ports that fail over time. Most 622 units will eventually become problematic. ### Symptoms - **Complete failure:** No internet connection at all - **Intermittent failure:** Customer reports losing internet, but Plume sho...

## ONT Signal Levels ### Acceptable Range - **-10 dBm to -20 dBm** - Lower negative number = stronger signal (e.g., -10 is strong) - Higher negative number = weaker signal (e.g., -20 is weaker) ### Signal Too Strong (better than -10 dBm) - **Solution:** Add an attenuator - Attenuators come in diff...

## ONT Signal Levels **Acceptable Range: -10 dBm to -20 dBm** - Lower negative number (e.g., -10) = **stronger** signal - Higher negative number (e.g., -20) = **weaker** signal ### Signal Too Strong (better than -10 dBm) - Add an **attenuator** to reduce signal strength - **Attenuator sizes avail...

## Problem Some devices (both WiFi and hardwired) show as **connected but have no internet access**, while other devices on the same network work fine. ## Cause Customer accidentally froze devices in the Plume app. Plume's freeze feature blocks internet access by MAC address, affecting both wireles...